At Autopilot Customer Service PTE. LTD., we are dedicated to safeguarding your privacy and handling your personal data with the utmost care and respect. This policy outlines our practices for collecting, using, and protecting your information as you engage with our website and services. We are committed to ensuring that our data management is transparent and compliant with data protection legislation. By accessing our services, you agree to the terms laid out in this policy, which is designed to help you understand how your data is treated at Autopilot Customer Service.
Autopilot Customer Service prioritises enhancing your digital experience and operational compliance through careful data collection. We gather:
Includes your name, email address, contact numbers, and professional background, provided during your interactions with our services or website.
Comprises data like your IP address, browser type, and operating system, collected to refine website functionality and the user interface.
Our commitment to enhancing your experience drives our conscientious use of your personal data. We employ your information under specific conditions, aiming to enrich our services while respecting your privacy:
With your explicit approval, we engage in marketing and personalised service offerings.
Essential for delivering high-quality services, your data supports everything from client onboarding to ongoing support.
We process personal information to fulfil our legal obligations, ensuring both you and Autopilot Customer Service meet regulatory requirements.
To continuously improve our offerings and understand user interactions, we analyse data in pursuit of our legitimate business interests.
At Autopilot Customer Service, we leverage cookies and web analytics to customise your browsing experience and gain valuable insights into website usage:
We deploy small data files on your device, known as cookies, to remember your preferences and streamline site navigation. This enables us to personalise your visit and offer a more tailored experience. You have control over cookies through your browser settings or our dedicated cookie management tool.
By analysing your interactions with our website, such as the pages you visit and the content you engage with, we are better equipped to enhance our services and understand user behaviour.
Autopilot Customer Service maintains a strict policy for accessing and sharing your personal data, ensuring it's handled with integrity:
Access to personal information is confined to Autopilot Customer Service employees or agents who need it to deliver our services or fulfil regulatory obligations.
When necessary to share data with third parties, we ensure they comply with our data protection standards.
Protecting your information is paramount, and we take comprehensive measures to safeguard it against unauthorised access or breaches.
In providing seamless services across borders, Autopilot Customer Service processes personal data internationally, adhering to stringent data protection laws:
Necessary for delivering comprehensive support, our global operations may involve transferring your information beyond your local jurisdiction.
We ensure all international data transfers comply with applicable data protection regulations, safeguarding your information irrespective of its processing location. Your use of our services constitutes consent to these transfers, underpinned by our commitment to maintaining high privacy standards.
To prevent unauthorised access, modification, or breaches, we implement stringent security measures, reflecting best practices and regulatory standards in data protection.
We retain your data only for as long as necessary to fulfil the purposes stated in our Privacy Policy, including legal, accounting, or reporting requirements. Subsequently, data is securely erased or anonymised.
Autopilot Customer Service recognises and upholds your rights regarding the personal data we hold:
You're entitled to request access to the data we hold about you, offering transparency.
If your information is incorrect or incomplete, you have the right to have it rectified.
You can request the deletion of your data when it's no longer necessary for the purposes for which it was collected.
You have the right to object to certain processing activities and request data portability to another data controller.
Autopilot Customer Service commits to regularly reviewing and updating its Privacy Policy to reflect any changes in our practices or for operational, legal, or regulatory reasons. Amendments to this policy will be posted on our website, ensuring you are always informed about how we collect, use, and share your information. To stay updated on any changes, we recommend checking this section periodically.
Autopilot Customer Service's Privacy Policy exclusively covers data collected through our services. Our website may feature links to external sites not governed by us, intended for your convenience and information. We advise a careful review of their privacy policies to understand their data handling practices, as our commitment to your privacy does not extend to third-party websites. This caution ensures you remain informed about your data security, even outside Autopilot Customer Service's domain.
In instances where there's a discrepancy between Autopilot Customer Service's Privacy Policy and any specific contract or agreement you have with us, the terms of the specific contract will take precedence. If any clause within this Privacy Policy conflicts with mandatory data protection laws, such clause will be considered non-applicable. This ensures that agreements with Autopilot Customer Service and prevailing legal standards are always upheld, prioritising your rights and compliance.
Autopilot Customer Service is committed to the secure and lawful handling of your data. For any queries related to data protection, please contact us using the following information:
contact@autopilotcustomerservice.com
32 Pekin Street #05-01 Singapore (048762)